- Term and conditions
Term and conditions
REEF TRAVEL TERM AND CONDITIONS
THESE TERMS ARE MADE PART OF YOUR TRAVEL PACKAGE AND YOUR
THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION. PLEASE READ IT IN ITS ENTIRETY!
RESERVATIONS: When making your reservation it is important for you to know the dates you want to travel as well as alternate dates should your first choice be sold out. Also needed are correct legal names of all traveling with you as they appear on passports.
REEF TRAVEL PACKAGES INCLUDE: CR sales taxes and hotel taxes also any vehicle guarantee (such as mandatory insurance) is not included in package rates and is subject to change. Reef Travel cannot be held liable for these changes.
CHANGES create problems. Faxes can be overlooked or not posted, computer glitches may occur so any modification on a Package may be allowed but must be requested in writing and prior the purchase of the package. Changes made after purchase may not qualify for refund.
DEPOSIT policies differ as to season of year, hotel, tours, rent a car. All hotels and vehicles must be paid at least 30 days before travel begins and some holiday hotel reservations require non-refundable payment within 10 days following confirmation of reservations.
REFUNDS No refunds are given for any unused prepaid services included in the package or for any changes made reroute. Any exceptional circumstances will be considered on a case by case basis. Refund requests must be made in writing and be received within 30 days of your return. Unused vouchers which have been prepaid have no refund value unless you present to us a signed authorization from a representative of the hotel, car rental agency, or vendor, stating the exact refund (example 1 day, 2 nights, etc), Please beware that when you book your stay, your dates/accommodations are locked in and set aside for you and your choice not to use them is your loss. No one-day refunds are allowed on vehicle rentals. A change fee will be charged by Reef travel to adjust any refund authorized by the vendor. This would be our policy for refunds
-No refund will be issued for no-shows and cancellations made less the fourteen (14) days prior to reservation date.
-A 50% refund based on Packages Purchased will be issued for cancellations made fifteen (15) to twenty nine (29) days to reservation date.
-A full refund based on Packages Purchased minus a $75.00 Administration Fee, will be issued for cancellations made more than thirty days prior to reservation date.
All reservations for the Holiday Weeks of Christmas, New Years and Easter are final and not subject to refund.
CANCEL fees vary as to the date of travel and destination. In-country flights are non refundable, the amount of the ticket less a penalty fee may usually be applied toward another ticket on that airline in the name of the same person valid within one year of date of issue. The general rule for hotels is refund less $50 per person outside of 30 days prior departure except for stricter rules regarding holidays. Hotel policies may vary but the general rules are: A. Hotels (excluding holidays) outside of 21 days = 25%. B. Less than 21 days before departure 50%. C. Less than 14 days = 75%. Less than 7 days = no refund.
PARTICIPATION: Purchaser is responsible for selecting a trip appropriate to his/her health, physical abilities and interests. Use of any vehicle or water sports equipment or tour is solely at the risk of the participant. Reef travel assumes no responsibility for minors traveling without parents.
RESPONSIBILITY: Reef Travel corporation ,Nosara ,Costa Rica its employees and affiliates act as agents for airlines, hotel, tours, Rent a cars and transfer services and cannot be held responsible for injury, death, damage, loss, accident or delay to persons or property as any act of default or negligence of hotel, carrier, restaurant, company or persons rendering services. All vouchers or tickets are issued subject to terms and conditions specified by the supplier. By paying for your package and accepting ticket, vouchers and other documents and or utilizing the service you agree that neither Reef Travel, its employees or representatives, shall be liable for any claims, losses, damage, cost or expenses arising out of your injury, accidents, death, damage, loss or delay of baggage, surfboard or delay, inconvenience, loss of employment or frustration, whether physical or mental resulting from: 1. The act or omission of any person or firm supplying your service or 2. Mechanical breakdown, government activity, strikes, weather, acts of God or other factors or causes beyond our control or the control of any supplier of service. 3. Failure to follow instruction including but not limited to verification of citizenship, check-in time, inspection of vehicle, equipment used and safe driving. Any changes made by guest or passenger is done entirely at own risk and expense understanding that Reef travel, agents, or employees will not be responsible for any service or expense and no refund will be made. Reef Travel reserves the right to change or modify itinerary, withdraw or change any itinerary should conditions warrant and to decline to book any passenger(s) as participants of any itinerary or group. The price of travel is based on US dollars at the time of printing and is subject to change without notice. We cannot guarantee waves or weather conditions. No guarantees, expressed or implied are made that the travel itinerary/destination will meet all of the traveler’s expectation or dreams.