The rules and limitations regarding liability are set by the law on the General Directorate of Civil Aviation of Costa Rica. The Company reserves the right to cancel or postpone a journey free of liability on its part, when it must attend preferential obligations, such as the transfer of sick or injured persons, due to bad weather, or for any other cause for which it deems the suspension necessary, for passenger safety or to protect the Company ’s interests. As a consequence, the Company does not assume the inevitable obligation of transporting the passenger on the precise day indicated on this ticket for the trip or for a specified flight. Furthermore, it reserves the right of not accepting passengers that arrive for the flight in abnormal circumstances that may place the security of the remainder passengers at risk, or that may cause them any type of nuisance

Tickets are issued in the name of a specific person and are not transferable, not endorsable and non-refundable. The carrier may check the identity of the passenger at any given time. Changes on itinerary are allowed 48 hours before departure time and there is a fee of $15 per change made, the new departure date must not be 6 months after the original date.  If the reservation is made within 48 hours before departure time, the itinerary could not be changed.  Penalty for no show is 100% of all applicable fares, taxes and surcharges

The indemnification to be paid by the Company in the case of lost luggage will not be greater than the corresponding fare for the segment of the trip where the loss of luggage occurred, unless the Company has been obligated separately and in writing to a greater indemnification and charges are paid for it. The company will receive special luggage, such as fragile and/or delicate articles, without liability for damage, deterioration, or partial or total loss

By the mere fact of using the transportation ticket, the passenger expressly waives any claim that may arise against the aforementioned conditions. In the case of ticket loss by the passenger, the company assumes no liability whatsoever

To ensure their return reservations, all passengers must call the company’s  offices at any destination, to reconfirm their flight reservation at least 24 hours prior to flight departure. The company will cancel any reservation as a "no-show", for those passengers that have not presented themselves at the airport airline counter thirty (30) minutes prior to flight departure. A picture ID will be required at the carrier’s airport counter

Maximum luggage allowance is 25 pounds per person including carry-on. Excess luggage will be charge at $1.00 per pound. The extra luggage is subject to space . Carrier may refuse bag gages on the basis of excessive volume or safety reasons. We handle a maximum of two (6,9¨feet) surfboards per flight and pay $10 each way

Itineraries are subject to change without prior notice to the passengers and with no responsibility for the carrier. Carrier will not be responsible for any losses or damages caused by the delay, anticipation, suspension, or cancellation of any flight due to force majeure, fortuitous events, adverse weather conditions, mechanical difficulties, or when the carrier decides so for security reasons or to protect the Company ’s interests